Ultimate Lips

Australian deliveries

• $15 standard post shipping on all orders within Australia under $120
  or $20 express post shipping on all orders within Australia.
• Free shipping on all orders over $120*.
• Australia Post delivery.
• Dispatch is within 1-3 business days of placing order, however, most
  orders are shipped same day if placed before 2pm. Please note - during
  holidays and sale periods, there may be extended processing times.

New Zealand deliveries

• $18 AUD standard post shipping on all orders within New Zealand under $150 AUD.
• Free shipping on all orders over $150* AUD.
• Australia Post express international delivery.
• Dispatch is within 1-3 business days of placing order, however, most
  orders are shipped same day if placed before 2pm. Please note - during
  holidays and sale periods, there may be extended processing times.

US deliveries

• $45 AUD express post shipping on all orders within the US under $300 AUD.
• Free shipping on all orders over $300* AUD.
• Australia Post express international delivery.
• Dispatch is within 1-3 business days of placing order, however, most
  orders are shipped same day if placed before 2pm Sydney time. Please
  note - during holidays and sale periods, there may be extended
  processing times.

International deliveries

• $35 AUD express post shipping on all international orders.
• Free shipping on all orders over $250* AUD.
• Australia Post express international delivery.
• Dispatch is within 1-3 business days of placing order, however, most
  orders are shipped same day if placed before 2pm. Please note - during
  holidays and sale periods, there may be extended processing times.

*Free shipping applies only if the final cart total, after discounts, meets the free shipping threshold for your country.

30 Day Money Back Guarantee

If you are not completely satisfied with your purchase, you may return your product opened or unopened within 30 days of receiving your order for a full refund or exchange.

Refunds apply only to your first purchase of a full sized individual product.

Refunds do not apply to:

• Items discounted from their original price
• Samples and minis
• Gift cards
• Free gifts or promotional items
• Beauty tools
• Items purchased during a sale
• Products purchased from the Bridget’s Favourites collection, including third-party products featured within this collection

Return conditions:

• Return shipping is at the customer’s expense
• Proof of purchase or order details must be included
• Refunds will be processed to the original payment method once the returned goods are received and assessed
• Refunds issued under the 30 Day Money Back Guarantee will be less the original shipping cost incurred by Clemence Organics in delivering the order, regardless of whether the customer paid for shipping or received free shipping

You may be eligible for a refund, credit note or replacement if:

• Goods were invoiced but not supplied
• You received an incorrect item
• The product is faulty and not damaged through misuse
• You experienced a reaction to the product; photographic evidence may be requested

Clemence Organics reserves the right to determine the most appropriate form of compensation. If purchases were made using a discount code or promotion, this will be taken into account.