A product subscription with Clémence Organics means that you can sign up to have your favourite products from our range delivered to your doorstep automatically, without having to place an order.
You can customise the frequency with which you receive your products to match your usage and preferences; whether it's monthly, bi-monthly, quarterly or even half-yearly. Payment is processed automatically each time your products are dispatched.
There is no required minimum subscription duration, and you'll enjoy substantial savings when you choose to subscribe.
While subscribed, if you happen to use your products before their
scheduled delivery date, you can simply click the 'send now' button in your account to have the items sent to you immediately.
1. Choose your product
Visit our shop and and navigate to the product you want to subscribe to. Once on the product page, simply choose the 'Subscribe & Save' option located above the add to cart button.
2. Select how often you'd like to receive your product
Once you've chosen the 'Subscribe & Save' option, pick your preferred delivery frequency, add to cart, and proceed with the standard checkout process. Your initial order will be shipped immediately, with subsequent orders arriving as per your chosen frequency.
3. Skip, change or cancel anytime
We'll email you 7 days before delivery so you have plenty of time to make any adjustments. It's super easy to delay delivery, update how often you receive your products, cancel your subscription, update your details or have a product sent right away. Just login to your account and click on 'Subscriptions'.
4. Track and grow your impact
With every purchase at Clémence Organics you're helping us create a
healthier planet. For every purchase you make, we donate towards the
protection of our environment via 1% for the planet
To modify the frequency of product deliveries, cancel your subscription, update your information, or request an immediate product shipment, please refer to the details below.
First, you are required to login to your account here.
If you've already set up an account with us but forgotten your login details, the email address we've sent your subscription order notifications to will be the email address you must use to log in (or use in a password reset). Note, if you use Shop Pay with us you will receive an SMS message with a verification code to log in with as soon as you enter your email address into the login form.
If you have not set up an account with us, create a new account here. In the email field, use the same email address to which we've been sending your subscription order notifications. This ensures that the website will automatically locate and synchronise your correct subscription details for you.
After you have successfully logged in to your account, click on 'subscriptions'. This will take you to a screen listing every subscription you have established with us.
Click on the red 'Manage subscription' button associated with the subscription you would like to edit. Please note, to change the delivery address for a subscription, you must first click on the red 'Manage subscription' button and change the address within the settings for each individual subscription. This is because you can have multiple product subscriptions being sent to different addresses.
From here you can change a number of aspects of your subscription.
Change the delivery address for a subscription
Get a subscription product sent instantly
Add a product to a subscription
Remove a product from a subscription that includes multiple products
Change the frequency of a product delivery
Cancel a subscription
Delivered right to your door when you need us most